DBBet Privacy Policy

DBBet collects personal data that users provide during registration, account use, and communication. This may include:

• Identity details, such as name, date of birth, and nationality
• Contact information, such as mobile number, email address, and postal address
• Account details, such as username, password, and account preferences
• Payment and transaction information, such as deposit and withdrawal details
• Technical data, such as IP address, device information, browser type, and access logs
• Usage data, such as activity history, game participation, and interaction with services

The main purposes of this collection are:

• Creating and managing user accounts
• Verifying identity, age, and eligibility under applicable laws of Bangladesh
• Processing deposits, withdrawals, and bets
• Preventing fraud, money laundering, and misuse of services
• Meeting legal, regulatory, and anti-money laundering obligations
• Improving website performance and service quality
• Handling user support requests and disputes

DBBet applies technical and organisational measures to protect information, including:

• Encryption of data in transit where appropriate
• Access control for staff based on role and necessity
• Secure storage of sensitive information
• Regular security monitoring and incident response procedures

Users have the right to:

• Request access to their personal information held by the operator
• Request correction of inaccurate or incomplete data
• Request deletion of data, subject to legal and regulatory retention requirements
• Object to certain types of processing where permitted by law

Data practices aim to follow relevant legal and regulatory standards that apply to processing of personal information for users in Bangladesh, as well as recognised international data protection principles where appropriate.

Personal information collected through the website and related services is used only for lawful purposes. Main uses include:

• Operating user accounts, verifying login, and providing access to betting and casino services
• Processing financial transactions, including deposits, wagers, winnings, and withdrawals
• Conducting security checks to detect and prevent fraud, abuse, money laundering, and other prohibited activities
• Meeting legal and regulatory requirements, such as record-keeping and reporting duties
• Providing customer support and responding to user questions, complaints, or feedback
• Analysing aggregated and anonymised data to maintain, test, and improve website performance, user experience, and product offerings
• Conducting limited direct communication (for example, updates on terms, security alerts, responsible gaming information, and permitted marketing messages) where users have not opted out and such communication is allowed

Processing of personal data is based on one or more legal bases, such as user consent, performance of the user agreement, compliance with legal obligations, and legitimate interest in securing and improving the services. DBBet aims to handle information in a transparent manner and does not sell personal data to external parties.

Users may request access to the personal data held about them by submitting a request through the support contact channels provided on the website. Before fulfilling such a request, DBBet may ask for additional information to verify identity and protect account security.

To update or correct personal information, users can:

• Log in to the account area and edit certain profile fields
• Contact customer support if specific information cannot be changed directly online

To request deletion of account data, users may:

• Submit a written request to support, including account identification details
• Follow any account closure procedure available on the website

Requests for deletion will be handled in line with legal and regulatory obligations. Some records may be retained for a legally required period to comply with anti-money laundering, tax, and dispute-resolution rules.

By creating an account and using the services, users consent to:

• Security and identity checks on information provided, which may involve verifying data against third-party databases where permitted
• Processing of payment and transaction data by payment providers, banks, and financial institutions involved in deposits, withdrawals, and other financial operations

Such parties handle data under their own legal and regulatory duties, and DBBet aims to cooperate only with providers that apply appropriate data protection standards.

The services are intended only for persons who are at least 18 years old and legally allowed to participate in online betting or gaming under the laws and regulations that apply to them. Registration and use of the website by anyone under 18 years of age is strictly prohibited.

DBBet relies on information provided by users and on verification documents to confirm age and identity. The operator cannot always verify age and identity without receiving documents such as national ID, passport, or other acceptable proof.

If a parent or legal guardian becomes aware that a minor has provided personal information, registered an account, or used the services, they should contact customer support immediately. Once the operator confirms that the user is under 18, the account will be closed, and personal data related to that account will be deleted or anonymised, except where retention is required for legal or regulatory reasons.

The platform encourages responsible use of internet access in households to prevent minors in Bangladesh from accessing online gambling content and services.

Personal information collected from users in Bangladesh may be stored and processed in data centres or systems located outside Bangladesh. This may occur where technical infrastructure, group companies, payment processors, or service providers operate in other countries.

By using the website, creating an account, or providing personal data, users consent to the transfer, storage, and processing of their information in such other jurisdictions. These countries may have different data protection and privacy laws from those in Bangladesh.

DBBet aims to work only with partners and service providers that commit to maintaining confidentiality and applying appropriate technical and organisational safeguards. Contracts and internal policies are used to promote a level of data protection that is consistent with the principles set out in this Privacy Policy.

Users can contact support for more information about cross-border transfers and the categories of partners that may handle their information.

The terms in this Privacy Policy describe how personal data and other information are collected, processed, stored, and disclosed in connection with the use of the website and services. However, in some cases, legal requirements, court orders, or regulatory directions may override or limit certain parts of this document.

DBBet may be required to:

• Disclose user data to law enforcement, courts, regulators, tax authorities, or other public bodies
• Retain information for longer than usual to comply with statutory obligations or to resolve disputes
• Restrict access or processing where necessary for legal claims, investigations, or compliance controls

This Privacy Policy applies when the user accepts it through:

• Account registration and continued use of the website
• Click-based acceptance of terms and policies online
• Any other form of accession or acknowledgment permitted on the platform

If any provision of this document conflicts with mandatory legal rules in a relevant jurisdiction, those legal rules will take priority to the extent of the conflict.

Cookies are small text files stored on a user’s device by a website. They help recognise the device, remember preferences, and understand how users interact with online content and services.

The website uses cookies and similar technologies for:

• Basic functionality, such as keeping users logged in and remembering language or regional settings
• Statistical analysis of visits, page views, and technical performance
• Understanding user behaviour in an aggregated form to improve navigation, content, and product offerings
• Personalising certain elements of the site, such as displaying relevant games or settings

Cookies may be placed by the operator or by trusted third parties that provide analytics or other technical services. Personal data collected through cookies is handled according to this Privacy Policy.

Unless a shorter or longer period is needed for technical or legal reasons, cookies are generally retained for up to 1 year from the date they are set or last updated. Users can manage or disable cookies through browser settings, but some functions of the website may not operate correctly if essential cookies are blocked.

By accessing the website, registering an account, or using any online services provided, the user confirms that they have read, understood, and fully accept this Privacy Policy. Continued use of the platform after any update to this document will also be treated as acceptance of the revised version.

The version of the Privacy Policy published on the website at the time of use is the version that applies to the handling of personal data and other information. Users are encouraged to review this document from time to time to stay informed of any changes.

If a user does not agree with this Privacy Policy or any updated version, they should stop using the services and may request account closure and data handling in line with the procedures described above.

Personal data may be shared with third parties where this is necessary for legitimate purposes, such as:

• Payment processors, banks, and financial institutions handling deposits, withdrawals, and other transactions
• Identity verification, fraud prevention, and risk management providers
• Technology and hosting partners that operate servers, security tools, and support systems
• Professional advisers, such as auditors or legal advisers, where required
• Public authorities, regulators, courts, or law enforcement agencies when required by law or in connection with disputes

Information about key categories of third parties and partners is available on the website or can be requested from customer support. If a specific third-party service is not listed, users will be informed of the purpose and scope of such sharing where required by applicable rules.

By providing personal information and using the services, users consent to the sharing of their data with such third parties for the purposes described in this Privacy Policy. These parties handle data under their own privacy practices and legal obligations, and DBBet aims to cooperate only with entities that apply appropriate security and confidentiality standards.

The website may contain links, banners, or references to external websites, apps, or services operated by third parties. These external websites have their own privacy policies and data handling practices.

DBBet is not responsible for the content, security, or privacy practices of any external site. When users leave the official website and visit another domain, any information they provide is subject to that third party’s policies and terms.

Users are advised to:

• Review the privacy policy and terms of use on each external website they visit
• Exercise caution before sharing personal or financial information on sites that are not operated by DBBet

The presence of a link to a third-party website does not mean that DBBet endorses or controls that site or its data processing activities.